Follow-up is a big part of great Customer Service! The 2-2-2 Follow-up Method is a great way to provide your customers with excellent customer care while focusing on THEIR needs and truly coming from a place of service.
If you are not incorporating a customer service regimen into your business, you are missing out on sales, bookings and sponsoring opportunities. Customer care builds relationships and it is the foundation of your business.
Below is a 3-part follow up system I like to call the 2-2-2 Follow-up Method. There are many variations of this floating around but I wasn't completely happy with any them so I made my own version...
1st Call - 2 Days After Sale
This is a thank you call. Take the attitude of gratitude. Most people are pleasantly shocked to hear from you. It goes something like this... “It was a pleasure to meet you... Thank you for attending Susie's party and helping her earn so many free products. Did you know Continue reading